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This Is Service Design Thinking


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Author by : Marc Stickdorn
Languange Used : en
Release Date : 2012
Publisher by : Bis Publishers

Description : This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about i...



This Is Service Design Thinking


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Author by : Marc Stickdorn
Languange Used : en
Release Date : 2012-01-11
Publisher by : Wiley

Description : How to design and market services to create outstanding customer experiences Service design thinking is the designing and marketing of services that improve the customer experience, and the interactio...



This Is Service Design Thinking


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Author by : Marc Stickdorn
Languange Used : en
Release Date : 2010
Publisher by : Bis Pub

Description : The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking. A set of 23 international authors and even more online contri...



This Is Service Design Doing


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Author by : Marc Stickdorn
Languange Used : en
Release Date : 2018-01-02
Publisher by : "O'Reilly Media, Inc."

Description : How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between servic...